The following anonymous survey is being conducted to better understand the current use of business collaborative technologies.  Your response will provide valuable feedback to help shape the use of collaboration tools between Cisco and our customers.  Thank you for your participation

1. How many employees are in your company?
1-250
251-500
501-1000
1001-5000
>5000

2. What is your industry?
Healthcare
Finance
Manufacturing
Government
Education
Retail
Utilities
Professional
Other    

3. Where are you located?
North America
South America
Europe
Asia
Africa
Middle East
Australia

4. What is your age group?
18-25
26-35
36-45
46-55
55+

5. How important do you think collaboration is to the success of your company?
Very Important
Somewhat important
Not important
Not sure

6. Which of the following tools do you use for collaboration, how often, and with whom?
Frequently Somewhat frequently Infrequently Never Co-workers Business to Business
 Instant Messaging
 Web Collaboration (e.g. WebEx)
 Videoconferencing
 Video on-demand (e.g. Youtube)
 Blogs
 Wiki's
 Text Messaging (SMS)
 Social Networking Sites (e.g. MySpace / Facebook)
 Email
 Phone

7. How would you rate the effectiveness of each tool?
Very Effective Somewhat Effective Not Effective I don't use the tool
 Instant Messaging
 Web Collaboration (e.g. WebEx)
 Videoconferencing
 Video on-demand (e.g. Youtube)
 Blogs
 Wiki's
 Text Messaging (SMS)
 Social Networking Sites (e.g. MySpace / Facebook)
 Email
 Phone


8. What is your preferred method of collaboration?
Co-Workers Business to Business
Instant Messaging
Web Collaboration (e.g. WebEx)
Videoconferencing
Video on-demand (e.g. Youtube)
Blogs
Wiki's
Text Messaging (SMS)
Social Networking Sites (e.g. MySpace, Facebook)
Email
Phone     

9. Please rank the following collaboration tools according to their usefulness for business collaboration (1 = least useful, 10 = most useful)
1 2 3 4 5 6 7 8 9 10
 Instant Messaging
 Web Collaboration (e.g. WebEx)
 Videoconferencing
 Video on-demand (e.g. Youtube)
 Blogs
 Wiki's
 Text Messaging (SMS)
 Social Networking Sites (e.g. MySpace / Facebook)
 Email
 Phone


10. A virtual meeting is an acceptable alternative to an in-person meeting (select all that apply):
Most of the Time
Occasionally
Never
If it means I can get timely access to more expertise
Other  

11. What do you feel are the biggest challenges to collaboration?  (select all that apply)
Too many tools
Too few tools
No common platform
Difficult to Use
Lack of training
Security
Other    

12. Have you used any tools to collaborate with your Cisco account team?
Yes
No

13 If yes, what tools have you used and what feedback can you give about the experience?.


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